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F1 Dashboard Mount

Troubleshooting

→ Where is my order

→ CARMOUNT™ full instructions video

→ CARMOUNT™ won’t hold my phone

→ CARMOUNT™ is not sticking to my dashboard

→ How to remove and re-install the CARMOUNT™

→ My wireless charging stopped working

COMPATIBILITY

→ CARMOUNT™ works with iPads and tablets

→ CARMOUNT™ works with Otterbox Defender case

→ CARMOUNT™ works with Pop Sockets

→ CARMOUNT™ works with a Loopy Case

FAQ’s

Does it work with a phone case

CarMount™ works with cases. If you use a regular thin case you can install the metal plate inside the case. If you use a thick heavy duty case, you would need to install the metal plate outside the case. Test it first before applying the metal plate. ✌️

How heavy iPad it can hold

CarMount™ can hold any ipad while parked. But for driving we suggest using 2 mounts per tablet. Check our full tablet installation tutorial here.

Can it handle hot summer temperatures

We don’t use regular 3M tape like most of our competitors do.

We have our own special blend nano glue that is more weather resistance and actually sticks better in higher temperatures.

We have tested CarMount™ in 100°F (140°F inside the car) all round the summer without any hints about CarMount’s nano glue failing.

Does it work with iPhone 12 MagSafe magnets

CarMount™ will work with an iPhone 12 but not with Apple’s MagSafe magnets. Theres a reason for that. MagSafe magnets are weak and designed poorly so that in order for our mount to work with MagSafe it would need to be 3-4 times bigger and loosing its purpose as a small, elegant & strong car mount.

If you are someone who prefers a minimal look & stronger mounting than MagSafe mounts, then you are in the right place.

Does it work with wireless charging

CarMount™ works with wireless charging but it’s important that you stick the metal plate at the bottom, horizontally. So that the metal plate won’t interfere with the wireless charging that is positioned in the middle of your phone.

It is recommended that you stick the metal plate outside the case that way, unless you have a really thin case. Test it first before applying the metal plate.

See full tutorial here.

Does the magnet has any side effects to my phone

A short answer is, no.

The idea stems from old gadgets like televisions, when much of the data was stored magnetically, using tiny bits of iron.

However, with all the latest technological advancements, the truth is magnets won’t interfere with your smartphone at all.  In reality smartphones also have magnets in them.

How to remove the mount from my dashboard

Removing CarMount™ from your dashboard is easy, takes approx 1-2 minutes. You would need to remove it really slowly, in a steep angle.

There will be no residue left behind and you can stick the mount again after you have washed and dried the sticky part.

SHIPPING & DELIVERY

How fast is the shipping

Most of our orders are delivered in about 5-15 business days to United States, but as you know, there are a ton of variables that can affect shipping times.

United States 5 – 15 Business days
Rest of the World 10 – 30 Business days
  • Free Shipping from $30 (5 – 15 Business Days) – $0 USD
  • International Shipping (5 – 15 Business Days) – $4.99 USD
  • Priority & Insured Shipping – Skip Order Line – $7.99 USD
Where can i track my order

Your order can be tracked here: https://carmount.com.au/shipment-tracking/

You can find your Order ID in the order confirmation email.

Go to your e-mail inbox and search for a phrase “carmount.com.au”. If you can’t find it inbox, please also check your spam and promotions folder.

My order shows delivered but i can't find it

The final delivery is done by the USPS. Check any regular places where the courier usually leaves your packages.

If you cannot find it, please ask your family members.

Sometimes, the tracking updates as “Delivered” but the actual package arrives in the next business day.

If you canot find it the next day, check at your local post office. They often keep the deliveries there and you have to manually pick it up.

If you still cannot locate your package, contact us here.

My payment failed

If you failed to pay via credit card in the checkout, choose PayPal as the payment option and pay via credit card. You don’t need to have a PayPal account.

I want to cancel my order

We accept cancellation requests that are sent to us within the first 12 hours of the order being placed, if the order has not been sent yet.

Contact us here: https://carmount.com.au/contact-us/

I want to return my order

The products have a 30-day replacement and return right upon receipt of the product. Returns must be notified in writing. You can contact us here.

The returned product must be unused, in its original packaging and in the same conditions as received. The cost of the return is paid by the customer.

Read more here: https://carmount.com.au/refunds-policy/

Let’s get in touch!

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